Shipping policy
Delivery is calculated based on the shipping rates of the carrier you select at checkout.
We ship within the continental United States only. Orders placed by 1:30 PM CT on business days usually ship the same day. Orders placed after 1:30 PM CT, on weekends or on U.S. federal holidays ship the next business day. Packages are shipped via USPS or UPS, depending on the option you select at checkout. Once your order has shipped, we will email you the tracking number.
Our warehouse is closed on weekends and on U.S. federal holidays, such as Veterans Day, Thanksgiving Day and Christmas Day.
We currently do not ship to Puerto Rico, Hawaii, Alaska, or APO/FPO/DPO addresses. Please double-check that your shipping address is correct at checkout. We are unable to make address changes after an order is placed.
If a package is returned to us due to an incorrect or incomplete address, or because it was not claimed by the recipient, the full shipping cost (the original shipping charge and any return shipping fees charged to us by the carrier) will be deducted from your refund.
|
Supported Carriers and Services |
Shipping Cost |
Estimated Delivery Date |
|
Standard Shipping |
See the carrier rate at checkout |
3-7 days |
|
Expedited Shipping |
See the carrier rate at checkout |
2-4 days |
|
Express Shipping |
See the rate at checkout |
1-3 days |
Delivery estimates are in business days and start when your order ships.
WHEN WILL I RECEIVE MY ORDER?
Orders are shipped directly from our U.S. warehouse in West Plains, MO 65775. Most orders arrive within an estimated 1–7 business days after shipping, depending on the carrier and service you choose at checkout.
WHAT IF MY ORDER IS LOST, STOLEN, OR DAMAGED IN TRANSIT?
We strive to ensure every order arrives safely and on time, but once a package is handed over to the carrier, unforeseen delays or issues can happen. To guarantee your peace of mind, we strongly recommend adding Route Package Protection in your shopping cart (learn more about coverage policies here).
Selecting Route makes you eligible for an instant replacement or refund if your package is lost, stolen, or damaged. Please note that without this coverage, we are unable to offer refunds or replacements for uninsured shipments. If you choose to opt out, any delivery disputes will need to be resolved directly with the carrier, though our team is always happy to provide the necessary tracking details to assist you.
CAN I CANCEL MY ORDER?
You may cancel your order for a full refund only before it has shipped (before a tracking number is issued). Once a package is in transit with the carrier, we are unable to cancel the order, issue refunds, or make changes.
Still have questions?
Email us at support@finepethealth.com